Category: Expectations
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Customer satisfaction builds momentum
A business delivers a good product or service to a customer. A satisfied customer tells other people about the business. Those people find the business and become customers. As the years go by, the business builds enough of a reputation and customer base to sustain itself. If we agree that’s the core loop of a…
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Style = best traits + taste + flair
In her book Executive Style, Judith Price covers a lot of really cool offices from the 1970s—think Diane Von Furstenberg, Estée Lauder, Malcolm Forbes. What won me over was this paragraph in her introduction: Style isn’t something you’re born with or something you acquire when you reach a certain age. It isn’t something you earn…
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Memory, reliability, trust, and confidence
People need time to learn. You and I are constantly in the role of a teacher, and in the role of a student. A teacher might go over a set of facts, an example, or a standard operating process once. That isn’t enough. Knowledge transfer happens over time, with application and practice. If you’re in…
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Whose task is this?
Is it a child’s task to study? Or is it a parent’s task to get them to study? “There is a simple way to tell whose task it is. Think, Who ultimately is going to receive the result brought about by the choice that is made?” Fumitake Koga and Ichiro Kishimi write in The Courage…
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“Why is this important to me?”
When you know why you’re doing what you want to do, you do it better. You can prioritize clearly, adapt when you need, and endure the inevitable setbacks. More importantly, you’ll know when you’re heading in the right direction. This sense of clarity doesn’t just magically happen to you. Fortunately, it’s pretty straightforward to get…